Refund policy

Last updated: October 22, 2026

We want you to feel confident about every Vale&Form purchase. This policy explains how returns, refunds, and order problems are handled.

30-day returns

You may request a return within 30 days of delivery, subject to the exceptions below.

For change-of-mind returns, items must be unused and in their original condition, with their original tags, accessories, and packaging. Please include your order number or other proof of purchase.

These conditions do not limit any rights or remedies you may have under applicable law, including for damaged, defective, misdescribed, or incorrect items.

How to start a return

Email support@ValeForm.shop with your order number. If something is wrong with the item, please describe the problem and include photos if available.
Alternatively, call +1 (213) 629-4947 or use our Contact page.

Please contact us for return instructions before sending anything back so we can direct your parcel to the correct address. Our return process does not limit any rights you have under applicable law.

Return address

Send your return to the address supplied in our return instructions. Depending on the item, this address may be outside the United States. For change-of-mind returns, international return shipping may therefore be at your expense.

Please do not send returns to the contact address below unless we confirm it in your return instructions.

We recommend using a tracked shipping service and keeping proof of shipment until your return is completed.

Damaged, defective, incorrect, or missing items

Please contact us as soon as you notice a problem so we can help.

If an item arrives damaged or defective, or is not what you ordered, Vale&Form pays the reasonable return shipping cost and will arrange an appropriate replacement or refund, subject to your rights under applicable law.
If an order does not arrive, contact us so we can investigate and provide an appropriate replacement or refund.

The unused-item and original-packaging conditions for change-of-mind returns do not prevent you from reporting an item that is damaged, defective, misdescribed, or incorrect.

Return shipping costs

For change-of-mind returns, including choosing a different standard size, color, or finish, the customer pays the return shipping cost.

There are no restocking fees.

Refunds

We inspect returned items after they arrive and notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Any original delivery charge is refunded where required by applicable law.

Your bank or payment provider may require additional time to display the funds.

Exchanges

To request a different size, color, finish, or another home decor item, contact us using one of the methods above. Availability is not guaranteed. The quickest option may be to return the original item and place a new order.

Return exceptions

Items made to your individual specifications or clearly personalized, such as artwork in dimensions requested specifically by you or decor personalized with your chosen wording, are excluded from change-of-mind returns. Any applicable restriction will be shown on the product page before purchase.

Selecting a standard size, color, or finish alone does not make an item personalized or exclude it from our standard return policy.

These exceptions do not affect your rights under applicable law if an item is damaged, defective, misdescribed, or incorrect.