Terms of service

Last updated: October 22, 2026

These Terms of Service govern your use of ValeForm.shop and purchases from Vale&Form ("we," "us," or "our").

Acceptance

By using our website or placing an order, you agree to these Terms and the policies that apply to your purchase. If you do not agree, please do not use our services.

Our Shipping Policy and Return & Refund Policy explain the delivery and return terms that form part of your purchase. Our Privacy Policy explains how we handle personal information.

Online store terms

You must be legally able to enter into a binding contract to place an order. You must not use our website or products for unlawful purposes or interfere with the security or operation of our services.

Products, descriptions, and availability

We aim to describe and display our products accurately. Colors may vary slightly between screens. Materials, dimensions, finishes, included items, and care information are provided on the relevant product pages where applicable.

Please review the product information and your selected size, color, finish, or other options before ordering. Styled photographs may show furniture, accessories, or other items that are not included unless expressly stated in the product description.

Product availability, options, and prices may change. Changes do not alter an order we have already accepted unless you agree or applicable law permits otherwise.

Orders and cancellations

Placing an order is a request to purchase. We accept your order when we confirm acceptance by email. Payment authorization alone does not constitute acceptance.

We may decline or cancel an order if a product is unavailable, payment is not authorized, information needed to fulfill the order is inaccurate, or we reasonably suspect fraud or unlawful activity. We will notify you if this happens.

If we cancel a paid order, we will promptly refund the amount paid for the canceled order or items, including related charges where applicable, to the original payment method.

If you need to change or cancel an order, contact us promptly. We cannot guarantee a change once fulfillment has started. This does not limit any cancellation or refund rights you have under applicable law.

Prices, billing, and payment

Prices are shown in US dollars (USD) unless expressly stated otherwise. Any applicable taxes, shipping charges, and other disclosed charges are shown before you complete payment.

You agree to provide complete and accurate billing, contact, and delivery information and to use a payment method you are authorized to use.

Available payment methods are displayed at checkout. Payments are processed by third-party payment providers and may be subject to their applicable terms.

Delivery, returns, and refunds

Delivery is governed by our Shipping Policy. Returns and refunds are governed by our Return & Refund Policy. Please review those policies before ordering.

If we cannot ship within the stated timeframe, we will notify you and provide any delay-consent, cancellation, or refund options required by applicable law. Events outside our reasonable control do not remove rights you have under applicable law.

Nothing in these Terms limits rights or remedies that cannot legally be excluded, including those relating to damaged, defective, misdescribed, or incorrect products.

Intellectual property

Website text, graphics, logos, photographs, layouts, and other content may be protected by copyright, trademark, and other intellectual property laws. Rights remain with their respective owners, including Vale&Form and third-party content owners.

You may use the website for personal shopping purposes. Except as permitted by law or with the relevant rights holder's permission, you may not copy, reproduce, distribute, or commercially exploit protected content. Purchasing a product does not transfer intellectual property rights in its design or imagery.

Reviews and user submissions

If you submit a review, question, photograph, or other content, it must reflect your honest experience where relevant, be lawful, and respect other people's rights and privacy.

You retain ownership of your submission. You grant us a non-exclusive license to display and use it in connection with operating our services, subject to applicable law and our Privacy Policy.

We may moderate content that is unlawful, abusive, unrelated to the product or service, infringes another person's rights, or improperly discloses private information. We do not remove or suppress reviews solely because they are negative. Nothing in these Terms restricts your right to share an honest review.

Third-party services and links

Our website may use or link to third-party services. Those providers may have separate terms and privacy policies. We are not responsible for third-party content or services beyond what applicable law requires. Using third-party providers does not remove our responsibilities for your purchase.

Prohibited uses

You must not use our website to break the law, infringe rights, submit malicious code, attempt unauthorized access, collect other users' information without permission, impersonate another person, or disrupt our services.

Website availability and liability

We do not guarantee that the website will always be uninterrupted or error-free. We take reasonable steps to address errors and service problems.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from your use of the website. Some jurisdictions do not allow certain liability exclusions, so this limitation may not apply to you.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any injury, loss, warranty, or consumer right for which liability cannot lawfully be excluded or limited.

Suspension and termination

We may suspend or terminate website access where a user materially breaches these Terms, misuses our services, or creates a security or legal risk.

This does not remove our obligations concerning accepted orders or refunds, or your rights under applicable law. Provisions intended to continue after termination remain effective.

Changes to these Terms

We may update these Terms to reflect changes to our services, operations, or legal obligations. The current version and its "Last updated" date will be published here. Where required, we will provide additional notice of material changes.

Changes do not retrospectively alter an order already accepted unless required by law or agreed with you.

Applicable law

These Terms are subject to applicable US federal and state laws. Nothing in these Terms deprives you of mandatory consumer protections or rights to bring a claim in a court available to you under applicable law.