Handling takes 1–2 business days and transit takes an estimated 6–9 business days, giving a combined delivery estimate of 7–11 business days. Business days are Monday–Friday, excluding US public holidays.

Our order cut-off is 5:00 PM Pacific Time (Los Angeles). Orders placed after the cut-off, on weekends, or on public holidays begin processing on the next business day, which extends the arrival date accordingly.

Yes. We offer free tracked shipping on orders delivered within the United States, with no minimum spend.

We currently deliver to the United States only. Delivery availability for your address is confirmed at checkout.

When your order is dispatched, we send a shipping confirmation email with the available tracking information. Tracking can take a short time to update after the carrier receives the package.

Some orders are dispatched directly by our fulfillment partners and may originate outside the United States. The carrier can vary by product, dispatch location, and delivery address. Your shipping confirmation email provides the available carrier and tracking details.

Email support@ValeForm.shop with your order number and a description of the issue. We will investigate and arrange an appropriate solution, including a replacement or refund where applicable.

If we cannot ship within the stated handling timeframe, we will provide any delay-consent, cancellation, or refund options required by applicable law.

Email support@ValeForm.shop as soon as possible with your order number and the change you need. We will check whether the order can be stopped or amended. Changes cannot be guaranteed once fulfillment has started. This does not limit your rights under applicable law.

Please email support@ValeForm.shop promptly with your order number and the correct address. We will check whether it can be updated. Changes cannot be guaranteed once fulfillment has started.

Orders are delivered according to our Shipping Policy. Please contact us before attempting a collection. Our contact address does not identify the dispatch location for your order.

Only the payment methods displayed at checkout are available for your order. Options depend on the services enabled, your device, location, and provider eligibility. Prices and payments are in US dollars (USD).

Read our Payment Policy for more information.

Measure the space you have available and compare it with the exact dimensions in the product options. Check the stated width and height, the selected finish, and whether dimensions include a frame or describe individual pieces in a set.

Room photographs show styling ideas and are not a scale measurement.

Materials vary by product. Look at the Product details and Materials & options sections on the product page for the information about that piece. Review your selected size and finish before ordering.

Follow any care instructions provided on the product page or with your item. Different surfaces and finishes need different care. If you are unsure which cleaning method is suitable, contact us with your product name before applying a cleaning product.

You may request a return within 30 days of delivery, subject to the exceptions in our Return & Refund Policy. For change-of-mind returns, items must be unused and in their original condition, with their original tags, accessories, and packaging. Please include your order number or proof of purchase.

There are no restocking fees. These conditions do not limit your rights under applicable law.

Email support@ValeForm.shop with your order number. If something is wrong with the item, describe the issue and include photos if available. You can also call +1 (213) 629-4947.

Please contact us for return instructions before sending anything back so we can direct your package to the correct address.

Items made to your individual specifications or clearly personalized are excluded from change-of-mind returns. Any applicable restriction will be shown on the product page before purchase. Selecting a standard size, color, or finish alone does not make an item personalized.

This exception does not affect your rights if an item is damaged, defective, misdescribed, or incorrect.

For change-of-mind returns, the customer pays return shipping. Return destinations may be outside the United States, so international return shipping may be at your expense.

If an item arrives damaged or defective, or is not what you ordered, Vale&Form pays the reasonable return shipping cost and arranges an appropriate replacement or refund, subject to your rights under applicable law.

We inspect returned items after they arrive and let you know whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law.

Your bank or payment provider may require additional time to display the funds.

Please use the address provided in your return instructions. The destination depends on the item and may be outside the United States.

Do not send returns to our contact address unless we confirm it in your return instructions. We recommend tracked shipping and keeping proof of shipment.

Email support@ValeForm.shop, call +1 (213) 629-4947, or use our Contact page.

Our contact address is 200 S Franklin St #8D, West Chester, PA 19382, United States. Please contact us before sending a return or attempting a collection.