Payment Policy

Last updated: October 22, 2026

This Payment Policy explains how payments and transactions are handled when you purchase home decor from Vale&Form.

Accepted payment methods

The payment methods available for your order are displayed at checkout. Depending on the options enabled and your eligibility, these may include:

Credit and debit cards, such as Visa, Mastercard, American Express, and other card networks displayed at checkout.
Shop Pay, where enabled and available.
Apple Pay and Google Pay on supported devices and browsers, where enabled and available.
Installment or deferred-payment options, if offered at checkout.

Available methods can depend on your device, browser, location, and eligibility checks performed by the payment provider. Only methods displayed at checkout are available for your order.

Currency

Product, cart, and checkout prices are shown in US dollars (USD). Payments are processed in USD.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or currency-conversion charges. Please check with your provider for details.

Payment processing

Payment must be successfully authorized through the selected payment method before we process your order.
If payment is declined or fails, order processing may be delayed or prevented. Please check your details or contact your payment provider before trying again.
Payment authorization alone does not confirm our acceptance of an order. Order acceptance is explained in our Terms of Service.
Where an installment or deferred-payment option is offered, eligibility, payment schedules, and any interest or fees are governed by the provider's terms displayed during the payment process. Choosing such an option does not change the product price shown by Vale&Form.

Prices, taxes, and shipping

The price of your chosen products and any applicable taxes or additional charges are displayed before you complete payment.

Free tracked shipping applies to orders delivered within the United States, with no minimum spend, as described in our Shipping Policy.

Please review your selected products, delivery details, and order total before completing your purchase.

Secure payment handling

Our store uses HTTPS encryption and Shopify's checkout infrastructure. Payment information is handled through checkout and the relevant payment providers.

Please do not send complete card numbers, card-security codes, payment passwords, or one-time verification codes by email, phone, or through our contact forms.

For information about how personal information is handled, please review our Privacy Policy.

Refunds and billing disputes

Refunds are handled under our Return & Refund Policy and are issued to the original payment method. Approved return refunds are issued within 10 business days, or sooner where required by law. Your bank or payment provider may require additional time to display the funds.

If you believe there is a billing problem or an incorrect charge, please contact us with your order number and a description of the issue so we can investigate.

You do not have to contact us before contacting your bank or payment provider. Nothing in this policy limits your right to dispute a charge or exercise other rights under applicable law.

Fraud prevention

We may pause processing or cancel an order where fraud or unauthorized activity is reasonably suspected. A payment provider may request additional verification through its secure process.

If we cancel a paid order, we will promptly refund the amount paid for the canceled order or items, including related charges where applicable, to the original payment method. If a payment was authorized but not captured, the authorization is handled according to the payment provider's procedures.